Refund Your Blessings

Are you nice even when you do not feel like it? That was the question I asked after the store manager handed my money back.

I had run into the Wal-Mart to get a refund for an item that was not properly working, and after 15 minutes of back and forth, I was faced with a disgruntled manager. I nicely asked if I could talk to another manager about the refund and a separate manager came to the desk. As I explained the situation again to the second manager, it seemed we were heading down the same road. As we talked I wondered if I would get my money back.

Moments later, the manager said “By now, customers are usually irate and yelling, but you’ve been patient.” Then he said, “Let’s try something else.” He asked a few questions and started punching numbers into the cash register. After a short delay, and stories about irate customers, the machine produced a receipt with my refund.

The manager went on to tell me the reason the first manager was being so difficult is because a group of high school students were observing customer interactions from a local high school. The kids were in a room, inside the Wal-Mart watching the live footage.

As I was leaving the store, one of the young students came out to thank me for the way I handled myself. He told me I was the only customer who did not get mad or say anything mean to the managers. He told me he learned a valuable lesson from the observation of my refund. Although my refund was small in price, the lesson was priceless in the eyes of a group of young people.

We never know when young people are observing us so it is best that we be consistent examples of how they should be when they grow up.

This was a perfect opportunity for me to discourage a room of students without realizing the harm I could have put on our community. Simply because I kept a level head and displayed positive character, young people were encouraged to be nice even when you feel like going straight off on someone else. Am I always this calm? Absolutely not! I just wanted YOU to see how you can impact our youth with your day to day interactions with others. Their eyes and ears are always open.

The next time you are in a store or simply out in public, what lesson are you teaching the class of students who may be observing you? Just know that every single day, you are a teacher and young people are watching you and learning from your actions. I challenge you to always, REFUND YOUR BLESSINGS.


Travis Hardin

Pay it forward

Hire Travis to speak to your group

 "Photo Credit: Howard McWilliam"